CAR RENTAL REVIEWS ON BUDGET IN JOHANNESBURG

Like: I received what was advertised
Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.

The car was pretty terrible. I ended up with a Renault Kwid which was the most underpowered basic car I’ve rented in years.

The compact car I booked was unavailable, so I was upgraded to a seven-seater SUV for free. I felt really lucky as I had a lot of luggage and many people. It was a very good rental experience. However, the GPS map package provided by QEEQ was outdated and unusable. Fortunately, the SUV had a pre-installed Garmin navigation system, otherwise, QEEQ would have really let me down! The intention to provide free navigation to users is good, but to ensure a good experience, a lot of preparation is needed.

Like: Budget staff were excellent, even when picking up the car around 5 in the morning, and were friendly and efficient. I had to extend the rental for an extra 2 days and was done in minutes at a branch in another province.
Dislike: 1. I was billed prior to receiving an invoice. 2. Billed for 2.5 litres of petrol even when filling up at the Airport.

The car was good and the model also smooth running and dignified and when driving people liked it and commented on its beauty and stylish

Like: Dropping off experience

Car was ok but scratched on back. Took long time to get served and again at drop off

Rented a car from Oct28th to Nov11th in Johannesburg South Africa. At the counter, they were not pleased with the price already paid with "Easyrentcars". I had to pay for a second driver and an authorisation to cross border travel. They changed averythong in the contract, trying to make me pay more than the fees for these to addons. Finally, the final contract was to be R1004 more. They charged me R2275 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!??

The car was brand new but overheated and left us stranded. In South Africa thats a serious position to be in. Customer service at budget took more than an hour to get back to us with a plan. They came and picked up the car and we never heard from them again!

Car was fine just a bit slow behind the counter.

Simple enough and was easy as first time using the service.

Good...

good, easy, I will use now your services

One thing I don't understand: why is the pre-authorization finally charged as a purchase? This is very inconvenient. I heard it takes about 2 weeks to get refunded. Do I have to pay the bank in the meantime?

The wait time was unacceptable. It took almost 90min before we got to the front desk and another 20 before we were in our car, not acceptable.

I took the windshield and tyre protection during check out, and unfortunately a chip on the windshield happened during my rental.

La entrega fue muy rápida.

No hubo caída de precio.

Happy with car

The car was new but a base model without any extras. Check in was slow so expect to wait a bit if it’s busy.

Booking was so easy and came back with the best deal.