Excellent, received a new car with only 6000 kilometers. Toll fees and ferry fees were directly deducted. 12 days cost just a little over 1000. However, I didn't receive an email statement.
The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
Scam company! Twice, they blamed existing scratches on me and charged me over 6000 RMB conveniently matching the insurance deductible. Even with clear videos showing the scratches were already there, they ignored it. Don't be tempted by cheap prices; rent from Budget or Avis. I'll fight them to the end and sue them. This hassle has already wasted half a month of my time! It's outrageous! The local staff wouldn't answer calls or emails, and although they're only supposed to hold a few hundred dollars, they have the power to overcharge your card!
I initially booked a BMW iX40, but the rental company didn't actually have the car. After some on-site negotiation, I ended up with a diesel Skoda station wagon from the neighboring AVIS location. From a vehicle perspective, this was a downgrade, but the rental company provided good service, even offering a full tank of fuel. The car was brand new, had 4-wheel drive, and performed well, especially for driving on mountain roads in Norway. However, on long trips, the person sitting in the middle of the back seat might find it uncomfortable.
Every time the car starts, it shows a need for professional maintenance service. Additionally, the vehicle does not display the total mileage or the mileage for the current trip.
Choosing, booking, and picking up the car was very convenient and quick. The Toyota Yaris from Budget was a new car with just over 600 kilometers, and we drove it for 2100 kilometers over a 13-day rental period. The fuel consumption was about 4 liters per 100 kilometers, with fuel prices in Norway around 14 NOK per liter. This car was perfect for two people, especially for Norway's mountainous roads like the Eagle Road, Trollstigen, and the Atlantic Road. We give QEEQ and Budget a five-star rating.
High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.
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