CHAILEASE CAR RENTAL REVIEWS

Very good service and accommodative. We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster

Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time . Also when we wish to extend the hire, the service staff does not seem to understand my request.

Very satisfied, worth coming back

I don't feel comfortable with a presigned credit card imprint kept by them. It will only be destroyed a few months later. I'm at their mercy that they can charged any amt to d card.

I dislike d fact that I ve pay any accident penalties upfront to chailease b4 claiming from you.

Top-notch service. From reception, car pick-up to return. Flawless.

No problem with car or the whole process. Two main problems: 1) Location of return is not at the airport. 2) Office hours start from 8.30am. I need to be at the airport by 8am, hence must return the car by 7+am. Since this is not possible, I had to rebook and return the car the evening before and take a taxi to the hotel. I had no choice but to book from Chailease because the other suppliers apparently did not have the 7-seater that I needed.

No problem. Works out fine except I would have to pay for damages first them claim from QEEQ/Axa if I had incurred damages to the car. Thankfully there was no need.

Good car providers and free upgraded

Great staff and service.

Good, great service

Very good car rental company. They contact you in advance to check all your documents, including passport, driver license, and international driving permit, to make sure that you can indeed rent a car in Taiwan. Remember that not all drivers license or international driving permit from all countries can allow you to drive in Taiwan. Staff are very friendly and warn you everything you should pay attention. If you get any questions, just ask.

The service counter staff at Chailease were nice, but insisted in their system that I had not paid for the car. but I did through QEEQ platform. Finally, after 2 hours, they manage to confirm the payment and refunded me my credit card payment.

As advertised on EasyRentCars apps, the pick up location was at Tao Yuan Airport. Upon arrival at airport, information counter informed us to call Chailease for pick up. Drop off point was not at the airport too. Other than that, Chailease staff and people were friendly, professional and nice.

You guys doing excellent job. But do check on this Chailease pick up and return location. It was a 7 mins drive from the airport and require a pick up. We choose to pay higher rental for the convenience picking up and dropping off at airport due to our timing.

The overall service was fairly satisfactory, but the car wasn't fully fueled when picked up, which wasted some time.

Overall very good, staff excellent.

Best car rental experience ever. Transparent and friendly. Car was exactly the one we booked and in perfect condition

Very smooth experience

The vehicle was in good condition, and the service attitude was excellent.

We got a smaller car but got a free upgrade to Camry. Car was in clean condition, spacious, and service was very good. They picked us up at our drop off & pick up locations, and dropped us off at a nearby station after we returned the car. Overall very pleased with the service & car rental!

Booking was easy, did a last minute booking for a 7-day rental but response was fast. Will use again!

Chailease is awesome company because it has awesome people working hard for it. I loved behaviour of all employees of chailease. Super

Easyrentcars.com is really so easy. Keep up the work. U rock

Car fail to start on the first daycare

can't complain much about the car since its a compact car. but it feels like wanting to veer to the right usually. saw some models they had but not on QEEQ platform. The driver who picked us up from the airport To Chailease was friendly.

Booking was smooth. Keep it up.

An older car than I expected for that amount of money, but it was in good condition. Staff was friendly.

Seems like you can't do anything after the booking is made, so the value of your services somewhat diminishes.