CAR RENTAL REVIEWS ON THRIFTY AT COOLANGATTA AIRPORT, OOL

Definitely worth every cent! Pick up and drop off was really quick and efficient. No problems with the booking just all professionalism.

Definitely will be booking again soon and in the future!

Customer service is very efficient.

Couldn't pick up the car, no help at all

NA

NA

Great service !

All good easy to find a car

Pickup was easy, but drop-off was hard to find because of unclear instructions for returning the car to a different location.

It was a very smooth, quick and easy process.

Thrifty is a subsidiary of Hertz. The counter and parking lot are in the same location. However, Thrifty is a budget brand, so the vehicle mileage might be a bit higher, but it was only a bit over 40,000 kilometers, and the overall condition was very good, I'd rate it 95%. The car was well-maintained. The 2.4T Mitsubishi diesel engine was great, fuel-efficient, and powerful even at low RPMs. Moreover, the Mitsubishi Super Select 4WD is very suitable for crossing country forests or rough roads. However, it's not very good for high-speed driving, as the steering wheel feels a bit loose.

Very good

Great car. Very clean. Car seat was fantastic, safe and clean.

Didn’t get a price drop but have nothing bad to say. Good job.

Service needs improvement: Information about fuel type, emergency contact, and return procedures was only provided upon request. When the customer expressed unfamiliarity with the parking lot, they were only accompanied to the car after requesting it. During the rental period, one day they received a parking fine for overtime parking. Worried about communication issues over the phone, they drove to the rental counter at the airport to seek assistance. The first staff member they encountered was indifferent, and even after finding another staff member, who was too busy, they could not get proper guidance. Feeling helpless, they sought help at the parking lot where a staff member kindly explained the parking and payment details. They were very grateful to that staff member, but overall, the rental company’s service was lacking. The refund time for the deposit was also not communicated. There was no emergency service in Chinese, which was inconvenient for Chinese customers.