“Good car and service, just a few improvements needed to help customers”
About National:8.0/10
Car was ideal for us. The underground pickup place was a bit gloomy to see round and be introduced to the car. The return was very difficult to find around a busy, complex railway station and bus station - we think a small map in the car to find the entrance would help everyone. It was not made clear that an extra charge was needed for a second driver - however my wife did not drive at all and the agent refunded us which made us happy. Coming from the UK we were unfamiliar with toll both operation, so a small picture guide about how to work with the machines, make payments, choose the correct line, would be helpful.
About QEEQ:10.0/10
Booking was fine and a good range of products offered. I did not use the Price Drop. I did get my own Excess protection insurance because the excess was very high!
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Adrian
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