The staff's attitude was okay. I chose an MG ZS SUV, but the staff tried to upsell me to a Hyundai Tucson for an extra £10 per day. I thought £10 wasn't much, so I agreed. The deposit was £200, totaling £240. I used my Monzo card and rented the car for four days. I chose to return the car before 6 PM. The return parking spot was the same as the pickup location. When I returned the car, there were no staff around, so I took photos, placed the key in the designated drop box, and recorded a video. I also kept the rental contract. I had read bad reviews about this rental company, so I made sure to keep evidence. It turned out to be necessary. The rental company charged an additional £200 from my card. I emailed them, and they said I returned the car a day late. I sent them my photos and contract to prove I returned it on time, and they admitted it was a mistake in their system. They refunded the money. It was quite funny. Without the photos, the deposit and extra charge might have been lost. Always remember to take photos as evidence. The customer service of the rental company was responsive, which deserves some praise.
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Christian Kingsley
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View more >Car Rental Brands Ranked In Southampton
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