CAR RENTAL REVIEWS ON AVIS IN DUSSELDORF

Good customer service

Not bad at all. The staff processed the paperwork in an orderly manner and then recommended insurance a bit: 'Do you need full coverage? Without it, you'll have to pay for all damages yourself, even minor scratches.' I firmly declined, and she said: 'Okay, I just wanted to inform you.' And that was it. Returning the car was also easy; a strap in the trunk was broken, but the inspector said it was no big deal. The experience was pretty much similar to renting from Shenzhou in China. Overall, very good.

Very average. They said the reserved model was unavailable and replaced it with a BMW 2 Series, charging extra. Insurance was also charged additionally, taking advantage of customers who are not well-informed.

Few counters, slow service, and even though everything was paid in full during booking, two additional charges were made for pre-authorizations.

Our English is terrible, but the staff were very patient and friendly in explaining everything to us!

Satisfied

Got a nice Skoda diesel, very good!

We have a different car. It was opel zafira with a Gps and more space for our luggages and peoplw as well. But we were charged more than expected,made a claim for a refund and they did.

Good communication.

No Mercedes, they gave us a hard-to-drive Renault Clio

The parking lot signs are unclear, I was completely confused when picking up and returning the car. I felt like crying.

The car was brand new and very easy to drive.

Long wait time for picking up the car