CAR RENTAL REVIEWS ON AVIS AT DUBAI AIRPORT, DXB

Overall it was okay, after all, it's a big company

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Super easy to use

Overall efficiency is good, and the location is easy to find.

Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.

Everything was good

The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.

Found issues during inspection, but they handled it promptly and arranged everything well.

I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

Great service with no upselling.

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Overcharging

・DXBのTerminal3で受け取りましたが、地下の駐車場内に実際の事務所があり、初めての場合は非常に分かり辛いと思いますのでご留意頂いた方が良いです。ここで約15分要しました。 ・事務所内はエアコンがかかっており快適で、手続きもスムーズでした。車も引取時迄に準備が終わっており、到着後10分以内に空港を出発できていました。

予約プラットホームとしては、文句がありません。 もし言わせてもらうとすれば、引取カウンターの正確な場所を予約確定時に添付してもらえると助かります。

The man at the counter claimed I ordered a car at terminal 1 but the voucher was clear from at terminal 2. He said he didn't have a car and that he would lend us a bigger but surcharge. We said that we didn't want the car we ordered. Then he called somewhere and suddenly the car was ready. Instead of a Toyota two door it was Nisan Suny but it was ok. Be careful not to be persuaded to another car.

The car I’ve been allocated was a good car with good quality but it had lots of scratches all over the vehicle even though the vehicle only had around 50000 KMs on it.

really professional people

you are the best ... keep up the good job

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized

We ask the company to compel the companies with comprehensive insurance issued through the program, as an additional 500 dirhams has been requested We hope to provide the Arabic language in the application

thanks for Airport DXB terminal 1 and AVIS Jumeirah branch they was very helpful and friendly

I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!

Not bad!