CAR RENTAL REVIEWS ON ALAMO IN BELGRADE

There was a watermark on the passenger seat, which they claimed was caused by us. Before taking the car, we only took photos of the exterior due to our trust in the rental platform and did not photograph the interior. I believe many people wouldn't think to photograph the interior. When we returned the car, we randomly asked a few other customers, and none of them had photographed the interior either. We didn't know about the watermark until the return inspection. If we had caused it, we would have dealt with it before returning the car. Since we didn't photograph the interior before renting (and the rental company also had no evidence that the watermark wasn't already there), we were charged 90 euros. Initially, an employee asked for 140 euros, but after arguing, another person reduced it to 90 euros. As we were rushing to catch a flight, we had no choice but to pay.

There was a watermark on the front passenger seat, which they claimed we caused. We only took photos of the car's exterior before renting, trusting the rental platform, and did not photograph the interior. I believe many others wouldn't think to photograph the interior either. When returning the car, we asked a few other customers, and none of them had photographed the interior. We didn't know about the watermark until the staff pointed it out during the return process. If it had been our fault, we would have dealt with it before returning the car. Since we didn't photograph the interior, (and the rental company also had no proof that the watermark wasn't there before we rented it), we were charged 90 euros. Initially, another staff member asked for 140 euros, but after we argued with them, they reduced it to 90 euros. We had to rush for our flight, so we had no choice but to agree.

The car provided was different from the one booked

We rented 2 cars, the other car was delayed by 5 hours.

They follow the rules, communication is smooth, everything is explained clearly upfront, and the procedures are completed quickly.

The staff was not present during business hours, had to wait.

Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.

The pick-up location was easy to find, the staff were very friendly, and there were no extra sales pitches, so all terms were clearly explained.

The staff was very responsible and waited for us as agreed until 1 AM.

The service efficiency is relatively low, you have to wait.

There was only one person at the pickup location, but the attitude was good.

Overall service is fine, but the car is only available at the scheduled time.

Couldn't find the address. When abroad, we need to contact the car rental company immediately, not waste time looking for it ourselves. It wastes money and time if we can't find it. Customer service is terrible.

The staff in Serbia were quite nice.

The wait times for picking up and returning the car were very short, almost no waiting. The staff were very friendly and patient, even if they weren't fluent in English.

The rental location is very convenient, right inside the airport. There is no pressure to buy additional insurance, but the pick-up and drop-off times are quite long. Make sure to allow enough time when returning the car. Be sure to carefully inspect the vehicle's exterior when picking up, as they are very meticulous during the return inspection and won't overlook even small scratches.

The staff at the Serbia airport location were very friendly.

Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.

The service attitude was average; the staff were constantly on their phones.