CAR RENTAL REVIEWS ON TIMES AT FUKUOKA AIRPORT, FUK

Satisfied

nice, make sure go to FUK international terminal

nice

Staff spoke little English but otherwise happy with the service

Very good

I booked Sabaru Impreza but was offered Mazda 3 which is totally out of our expectation. I don’t expect Mazda 3 is similar class as Sabaru Impreza as car price, quality or performance.

There is no counter in the airport. We need to take a shuttle bus to domestic terminal and walk 400 meters to the car office. Otherwise we need to call the office which we don't have the Japanese telephone number. At the counter, the staff sold the car insurance even we already have had a basic one. We had to pay 3000 JPY for another basic insurance. The car is quite old and less function. GPS is the car can be used in English but difficult to find English names. Returning car is different from the pick up point, we were blamed from the staff that we returned the car at the wrong office. We had to drive to another office which near the international terminal. We were confused why the instruction told us to pick up the car at the domestic office. We will never use this company again in the future.

Very satisfied. The airport counter service was professional and there was a shuttle service for car pickup, which was very convenient. The handover procedures were completed quickly.

Very professional, informed me by phone due to unavailability of my car, got a free upgrade, the car is clean and in a good condition

Extremely satisfied

It was easy to find the counter after arriving at the airport.

The rental company staff spoke Cantonese, communication was easy.

Great services

Smooth

I flew an international flight, but the car rental pickup point is only near the domestic terminal in Japan. So, I booked a car at the domestic terminal for convenience. However, it turned out the distance between the international and domestic terminals is quite far. The company's desk at the international terminal does not offer a shuttle to the rental point or the domestic terminal; you have to take a public shuttle on your own. When returning the car, the rental company also won't take you to the international terminal. Their service is rigid and needs improvement.