CAR RENTAL REVIEWS ON SOVOY AT MARRAKECH AIRPORT, RAK

It was difficult to find the pickup and drop-off locations.

The car was not available at Marrakech airport on my arrival for unknown reasons. I had to wait over 3 hours and half in the heath at the airport to get a different car from the one I've booked. I could get to a business appointment in the north of morocco because of the delay. On the way back to Marrakech I had a random police check. the car's MOT was not done and I had to spend 30 minutes negotiating with the police to let me go. The car servicing light kept flashing for the whole two weeks as it needed servicing. I'm looking into asking for reimbursement of the rental money as I consider that the service that I had is not worth what I've paid at all.

This company is really bizarre, full of weird and funny quirks, but the overall experience was surprisingly okay. Here's the detailed account: First, I didn't see their store in any airport or city. For pick-up and drop-off, you have to call them, and they'll send an agent to find you. The pick-up and drop-off agent couldn't speak English, barely spoke French, and we ended up using Google Translate to type and call their English-speaking colleague for remote communication. Second, the credit card guarantee was done in the parking lot, where the agent took out a POS machine from the back seat to swipe. But the machine wasn’t working, so they asked for a document deposit instead. Since I was returning the car at a different location and felt the company wasn't reliable, I refused and wanted to cancel the booking. After some discussion, the agent told me I could drive the car away without any guarantee. Can you believe it? Third, because I felt uneasy, I wanted to buy full protection insurance. They quoted me 2000, but when I said it was too expensive, they immediately lowered it to 1500 or suggested negotiating a price. A girl with good English at a local Riad in Fes later told me that bargaining is ingrained in Moroccan culture and you can negotiate everything. Fourth, the car had only 4 kilometers of fuel left when I drove out. How did the agent calculate this so precisely? Also, I had to pay the airport parking fee. Fifth, I had a flat tire during the trip and called them for help. They told me to change it myself. The local shop didn't have an exact matching tire, but they said it didn't matter and just to replace it, showing a very relaxed attitude. In summary, this company is seriously unprofessional. The good part is that it's really cheap and not too much hassle. The car was extremely dirty when I returned it, and they didn't say anything.

Recommend to all. Really very good company.

Also best of all. I don't use any other anymore.

Pas de comptoir. Nécessité d'appeler la société Sovoy à 3 reprises pour savoir où récupérer la voiture. Personnel qui arrive 35 min en retard. Voiture OK mais réservoir quasi vide.

Oui très longtemps aucun panneau 3 personne autour d un véhicule en train de fumer et de se foutre de la gueulle du client voiture non conforme à la réservation il me demande de faire 200km jusqu’à Casablanca pour récupérer le véhicule commander