CAR RENTAL REVIEWS ON LOTUS IN KEFLAVIK

We scheduled our car return at 5 AM. Normally, there is no staff at this time, and if the car is in good condition, you can just park it at the store and leave the keys in the box. However, we had some scratches on the car. We went to the store the day before to discuss with the staff, and they arranged for someone to inspect the car at 5 AM, issue a damage report, and told us that as long as we purchased supplementary insurance in our home country, we could relax. We would need to pay upfront, then claim reimbursement after returning home.

Last-minute change of car

Great experience. Gregory provided great customer service. would definitely book with them again.

The staff was very friendly, and both pick-up and drop-off were extremely quick. At drop-off, the staff just walked around the car for a quick inspection and checked the fuel gauge. Everything was OK. With my flight approaching, I thought returning the car would take time, but it was surprisingly fast. Thumbs up!

During car pick up, ask always on insurance even I bought via QEEQ platform. Very fast in car drop off, and the guy was in good service and speed fast on car checking

Very helpful, soonest response and provide useful information

The queue was quite slow. If you're rushing to catch a flight, it's best to arrive early. I used Apple's built-in maps and found them more useful than Google Maps. It's important to buy full insurance and gravel insurance as stones can easily hit the car on the road.

had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself

one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already

スタッフが、非常に親切‼️

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Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

Great service, very fast.

Overall, the service attitude is very good, but the waiting time for picking up and returning the car is a bit long. The car condition is average.

Quick pickup process.

Satisfied

Very satisfied

Average

Pretty good

This car rental company charged us 300 euros for roadside assistance with a towing service, which was supposed to be covered by insurance. So far, they have not reimbursed us. The rental platform has not taken any action and has continuously delayed the issue.

Well-organized rental company