CAR RENTAL REVIEWS ON HERTZ IN KEFLAVIK

Very satisfied

Nothing happened

The car is in good condition with 49,080 kilometers on it and almost new tires, which is quite satisfactory. When I returned the car at night, there was no one on duty, so I left the key in the box. I still don't know the status of the return and when it will be finalized.

Some of the small cars were a little banged up or missing hubcaps. On the exterior, ours was fine, but they left trash in the back floorboard! I guess we got what we paid for.

Car had a lot of smaller dents and scares. For the rest all well, no additional comments.

User friendly app, price drop protector worked good.

Quite satisfied

Good service for their direct customers

The service was comprehensive, reflecting the efficiency of a large company with minimal paperwork. The counter was easy to find after landing at the airport.

Overall good, friendly service with a smile. Although I don't speak English, they patiently answered my questions! They briefly recommended insurance, but since I had already purchased it, there was no need to buy it again! No issues, they quickly handed over the contract and car keys.

International brand, very convenient at the airport. Renting a car abroad is straightforward, just verify the order and drive away.

The wait time to pick up the car was ~45 minutes. Other than that I have no complaints, the vehicle was as described, it performed well.

It was easy to use and the customer service reached out to me when my bank declined the transaction. Shortly afterward the issue was cleared up, I have no complaints.

The rented vehicle was quite new and drove smoothly during snowy conditions without any sudden issues. If you're unfamiliar with the environment, it's advised to purchase additional insurance. Our car door swung open in a hurricane, hit the front, and broke the hinge (didn't expect the wind to be that strong). Thankfully, we had additional insurance which lowered the basic compensation to a minimum.

Waited for a long time, and the car model was downgraded.

Great experience, easy and smooth car pickup

The staff were very helpful, they even drove us back to our hotel when we returned the car. Thumbs up!

Excellent

Hertz doesn't offer outstanding service; it largely depends on the staff's mood. At our pickup point, the staff were strictly businesslike—neither enthusiastic nor deliberately indifferent, likely due to their personality. Our car experienced damage midway, and the efficiency of the replacement point was not impressive. However, the young guy at the airport drop-off was very cheerful and proactive. Overall, there isn't much service quality to speak of, but they don't charge extra, and the car was in good condition, which is the most comforting part of the trip.