This car rental company charged us 300 euros for roadside assistance with a towing service, which was supposed to be covered by insurance. So far, they have not reimbursed us. The rental platform has not taken any action and has continuously delayed the issue.

had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself

one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already

It is the worse car rental company in my travelling journey up to now!! Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen.... Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!

It is so easy to use for booking platform and many variety cars to be chosen. There is prompt service and helpful to provide insurance claims form to get ride of my problem.

Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

スタッフが、非常に親切‼️

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