CAR RENTAL REVIEWS ON FOX RENT A CAR IN FORT MYERS

The shuttle took 20 minutes to show up at the airport. Could not get everyone over in one ride. Once we got to the building, wait was about an hour. Check in process was exceedingly slow...only 3 check in staff, lots to sign with slow machines. Staff was very nice. Incredibly frustrating check in process. Car was a bit dirty, and it was a Dodge (not a Chrysler Town and Country), but worked fine. Drop off process was very quick, which was appreciated. Shuttle drivers were very friendly and fun. All employees seemed to be working hard, but the whole place was severely understaffed and the check in process was ridiculously slow and poorly organized

Had to exchange first vehicle because rear tires were dangerously worn. On the good side the manager was attentive when I returned the vehicle and switched vehicles for me. Second vehicle was in good condition and performed perfectly for the 2 weeks.

Service and staff were excellent

Everything went well,thank you

Offsite made the trip there to get the car a bit challenging after a 3 hour plane ride. Car had over 35,000 miles and was older than I expected to get.

Had never heard of them before this trip. They offered great pricing, but seems the cars at Fox Rent a Car were a bit older than you would get from an on site rental company.

The representative at the counter kept telling me that EasyCars went out of business and wanted to charge me a higher rate. At return the charges were correct. Also car needed new windshield wipers.

Car windows were dirty inside which impeded vision. Drop off was smooth and van drivers were courteous.

We waited a long time for the shuttle for pick up.

Car cleanliness was not up to standards. Evidently during previous car cleaning a film of oil or was was smeared on the interior of the windshield and exterior mirrors making it very unsafe to drive with in inability to see through the glass.

My husband and I used a different company six months ago so we were very nervous about the shuttle pick up, with the other company we waited an hour and a half and ended up having to take a taxi to the location. This shuttle pulled up minutes after our arrival and picked us up immediately at drop off, we had such a great experience the counter staff was very nice, and less strict than other companies we have worked with. Although we were overly prepared due to issues six months ago with a different company we did not need everything we brought. We had a really good experience and will use this company again .

Fist time we came back for a trip we don't complain abut the rent a car proccess. Best experience. Thank you!

quick and easy!

Didn’t get a midsized suv, none were available instead got a car, which was roomier than expected.

Waited way too long for shuttle from airport. Same experience last year.

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!

We ended up needing to take an Uber to their offsite location because the shuttle didn't arrive after waiting 45 minutes.

Fox rent a car was off airport in Fort Meyers where I picked up my car. Finding the shuttle pickup location was easy but there was no shuttle there when we arrived at the shuttle pickup location. There were 2 other couples there waiting as well. I used the phone in the shelter and was hung up on, I called the 800 number on my reservation and was sent to a voicemail that was full. After about 45 minutes the shuttle finally showed up and the shuttle driver said he had just left the shelter, which was a lie. We got to the off airport location to actually rent the car and the guy at the service desk seemed to not know how to work his system. It too us over 2 hours to rent a car from fox rent a car. I will never rent from them again and highly discourage anyone else from using them