CAR RENTAL REVIEWS ON ACE AT SAN JUAN AIRPORT, SJU

The counter staff agents were very helpful and polite. My experience it was great! Thank you very much!

I'm so thankful with Easyrentcars.com I got my discount and I love this platform. I will continue recommending Easyrentcars.com to all of my friends! Thank you very much!

I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus.

I like Easyrentcars.com. It did save me some money.

Easy to get to great price very good service

Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.

I love the price drop! Cheapest car rental I could find! It was great.

Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!

Car could be more clean.

The van was wrecked and had not been repaired before it was given to us so it was in bad shape. They did not mention this to us, so when I went back in to ask him about it, he said there was a card inside that showed the damage so we wouldn't be held accountable for it. They also charged us a 20.00 service fee for tolls that wasn't mentioned when I booked the van. They try to get you to buy what they call unlimited tolls for additional 79.00. From prior experience I can tell you that that's way to high. I drove all over the Island for 10 days and went through numerous toll booths the whole time I was there and my total for tolls only came to 34.00. Luckily I knew this from past trips.

The process was easy.

Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.

Great

Excellent

Customers Service was very well.

the discounts Could be a little confusing

Too long of a wait at the airport for pickup (>30 min). This should be improved.

None. A breeze to book the car.

They charged us extra daily fee over and above EasyRentCars fee

Wish the car had power locks.

After I need a car more time Its so expensive

Need keepgoodvoffer

Excellent.

Excellent.