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+81 3-4578-4029
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+54-2657459025
From Chile
+56-226665927
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+57-6017940262
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+60-392125422
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+52-7449800692
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1223712357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1223712357
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Excellent

Reviewed: Tue, Aug 21, 2018
About Hertz: 9.6 /10
Dislike: The vehicle needs balancing and alignment.
Mini Van | KIA Carnival or similar

Relevant Reviews on Hertz MELBOURNE APT

Griffith Anderson

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Reviewed: Sun, Dec 23, 2018
“Melbourne - Great Ocean Road - Twelve Apostles”
About Hertz: 10.0 /10
The vehicle was excellent
About QEEQ: 10.0 /10

Louis Barney

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Reviewed: Mon, Nov 12, 2018
About Hertz: 10.0 /10
Friendly attitude, polite and courteous, very satisfied.
About QEEQ: 10.0 /10

Nelly Johnny

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Reviewed: Mon, Feb 13, 2017
“Great Ocean Road + Melbourne to Sydney”
About Hertz: 2.0 /10
1. I arrived at the store at 2:50 PM but only managed to get the car at 4:40 PM, even though my appointment was at 3:30 PM. Extremely long wait times. 2. The staff told me that there were no Group F large SUVs available and offered me a Group E smaller SUV instead. I clearly stated that I had prepaid and wouldn’t accept a downgrade. The staff then said they would upgrade me to an 8-seater van. I explained that I had booked an SUV specifically to experience driving an SUV on the Great Ocean Road. She actually blamed the lack of cars on the numerous Chinese tourists visiting during the Lunar New Year, saying it wasn't their fault. It was the first time I heard a rental company staff blame their poor vehicle management on customers. 3. Reluctantly, I agreed to the 8-seater van, but then she told me the vehicle hadn't arrived at the store yet and asked me to keep waiting. I waited another half hour with no sign of the car. I called the overseas hotline of Zuzuche, and after their customer service intervened, the staff member got upset and stressed several times that she was “serving me.” After another 15 minutes, she finally told me where the car was parked. 4. The staff kept pushing me to prepay 100 AUD for tolls and an additional 50 AUD airport tax, a total of 150 AUD. Even after I clearly refused, she entered these charges into the order anyway and printed it out. After repeatedly saying I didn't want to prepay, she finally crossed out the prepayment items on the printed order with a pen but didn’t change it in the computer. This caused issues when returning the car, as the staff there couldn’t finalize the return due to a “system error.” I had to explain the whole situation again, wasting another 30 minutes.
About QEEQ: 10.0 /10

Elsa Camp

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Reviewed: Wed, Feb 25, 2015
About Hertz: 8.0 /10
Good

Chan

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Medium SUV | Mazda CX-9 7 Seats or similar
Reviewed: Wed, Jun 29, 2022
“first ever booked through QEEQ but am glad that it was a smooth and joyful experience”
About Hertz: 9.0 /10
smooth check-in, car in good condition
About QEEQ: 10.0 /10
first time booked through QEEQ, no particular remark

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