I realized I lost the contract when returning the car, but the staff quickly verified my information. The full insurance was indeed necessary, as I scratched the left side of the car on the first day due to unfamiliarity with right-hand driving...
They wrongfully charged for a full tank of gas even though I returned the car with a full tank. The inspector marked 'full' on the fuel gauge, but I was still charged an extra £150. The car was great, and both pickup and drop-off went smoothly, plus I got a free upgrade to a Mercedes. However, the final billing was very disappointing.
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