As it should always be

They didn't provide the Ford I requested.

The pick-up location in Poznan Airport(POZ) is very easy to find, just next to the exit of the arrival lobby. The staff is very efficient and helpful, and she provides detailed contact information of accidents or unexpected situations. Car is okay, with right rear is hit, fairly clean with large space, which is very important to us. The drop-off location, however, in Warsaw Airport(WAW) is very hard to find. We asked three persons in the garage and find the counter by chance. No sign or instruction at all. We are lucky to have plenty of time to deal with this, otherwise we could possibly miss our flight.

Smooth to use, better to have instructions for drop-off and pick-up location instruction.

Car was a Dacia duster which is very uncomfortable for 4hr drive. Seats are awful. Uses large amounts of fuel. Totally uneconomic car for a long drive. Car was full of paint scratches. They where not premarked on the rental contract. Took me extra time to go back and get them on the contract.

Great customer service.

all good & fast

all good & fast

The car was excellent, but it was not fully clear that I should be looking for the Europcar office to pick up my car.

Booking process was smooth.