Only issue was that it was not possible to return the car after 5PM as it was hired through "a third party company". And due to COVID-19, we return the car 5 days early but it seemed like too much hassle to ask for a refund, especially as your info said it might cost more!
The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.
The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well
After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
About QEEQ:10.0/10
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Customer Service
Excellent value. A few minor irritations.
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