Avoid chillian

Todo perfecto! El personal, tanto en el counter como en la oficina del estacionamiento, muy amables y dispuestos a ayudar

Plataforma excelente, fácil uso

They gave me an old Suzuki CIAZ which was difficult to drive. When picking up the car, it had only 1/4 fuel but they insisted it was 1/2. Communicating in Spanish was hard, let alone for those who don’t know Spanish at all.

The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.

We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.