SANTIAGO CAR RENTAL REVIEWS

Everything went fine. The car was a new WV Gol (I believe it's a Polo in Europe) - all in good shape. The service provided was good. Easy return.

Very good customer service

Although their English isn't very good, they tried very hard to explain. The service attitude was great, but the process was a bit slow.

Great staff. The first car had lots of dents and it looked like the trunk lock had been drilled out. We took it anyway, but the rear axle was very noisy on the freeway so we returned it after a few minutes. The staff responded well and quickly found us a new car – also with some dents but mechanically sound. The driver side mirror seemed strange - it was plain glass with no "Blind spot" curvature. I am not sure if this is standard in Chile, but it took some getting used to.

Probably the car type I rented was not ideal for Chilean roads where there are many steep ramps and gullies. It would have been good to have a recommendation for a care with a higher ground clearance.

Quick reception and devolution of the car

good prices for the rentals

Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.

Sobre a QEEQ, foi rápido de fácil a reserva.

Everything good except still waiting for the return of my deposit

We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.

we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.

Easy as always

Le contact s'est très bien passé. La voiture était confortable et spacieuse. En revanche, nous avons été facturé un tiers de plus (300 euros au lieu des 200 annoncés) car il y avait 9 dollars USD par jour pour les péages de Santiago alors que nous ne restions pas sur Santiago mais qui étaient obligatoires. Ca nous a énormément rallongé la facture !!!

Would not recommend. Disinterested staff. Explained how I had to keep car clean and return with full tank yet they give me a dirty car covered in dents and only 1/4 tank fuel. No assistance with installing car seat (and it’s quality was bad)

Todo perfecto! El personal, tanto en el counter como en la oficina del estacionamiento, muy amables y dispuestos a ayudar

Plataforma excelente, fácil uso

perdi las llaves y no tenian llave de repuesto perjudicandome enormemente todo el viaje.

The system integration has issues, the waiting time is too long.

There was no counter at the airport. It said there would be a pick-up with a sign at the airport, but I had to call them myself before they came. It was a new domestic Chery SUV.

Muy bueno!!

Me encanta contratar con ustedes!!, siempre todo en orden.

mas de 4 horas, nadie los conocia, no tienen oficina en el aeropuerto, nadie me estaba esperando, los numeros brindados no existian, un desastre

The service was excellent, and both the pickup and drop-off processes were very convenient.

Excelente la proactividad del Sr. Lewis Romero Ortega que pese a no haber recibido oportunamente la actualización de la reserva y no contar con el vehículo que yo había reservado, nos solucionó el problema causado por Easy, entregándome un vehículo de mayor categoría al mismo precio de la reserva.

No hubo buena coordinación entre Easy y Rosselot respecto al delay por conseguir el mejor precio al llegar a retirar el vehículo en Rosselot no habían recibido la actualización de la reserva.

OK, issues with number plate being on the dash - they said it was OK, but I'm not sure