Thank you!

It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.

We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.

Staff were great and professional. The car that was given to us was the car we chose during booking.

The easiest car rental app to use.

Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.