The flight arrived early but the rental company wasn't there to pick us up. We waited for over 10 minutes before they showed up. They promised us a particular car, but then gave us a very old one with scratches all over, a broken rearview mirror, and a malfunctioning gas pedal. The only positive thing was that they didn't inspect the car much when we returned it and gave us the deposit back quickly.
“Best value for money and superb fast processing time.”
About EPTA:10.0/10
Very fast process from pick up and drop off. Good hospitality from their staff. Car is clean and tip top. Eventhough the fuel receive only 2 bars, I have fill up full tank and left with 3 bars without any dispute. Cash deposit also returned back on the spot. Thank you EPTA.
About QEEQ:10.0/10
Very smooth process. I should pay earlier to lock lower price and trust with adjusted price system. Thank you ERC.
Amazing and easy to use rental car company, would definitely recommend.
Car pick up was a smooth process at Langkawi Airport. Upon arrival and picking up our luggages, we headed straight to the EPTA booth. Lady took a photo of us and told us to head out to the arrival hall (Gate/Pintu 2) and wait.
Rental car guy came about 5 minutes later after scheduled pickup time with the car. Car (Perodua Axia) was overall in a good condition. Fuel tank was half filled, so when returning the car, tank has to be half filled at a minimum. After signing a few papers and noting down any scratches/dents, a MYR100 refundable deposit was requested. I only presented my Australian Driver's License and that was acceptable - also there was no upsell of insurance, and I didn't get the insurance through EPTA either.
The Perodua Axia was a cheerful little car that took us around the island without skipping a beat. The car however can be underpowered at times, but dropping down to 2nd or 3rd gear will get you going up hill/overtaking quite comfortably. Interior cleanliness of the car could be slightly better however.
When returning the car, simply drive it back to the airport and give the guy's number (on the receipt) a ring. Ours came to pick up the car in less than 5 minutes and after a swift inspection for any damage, the deposit was promptly returned.
Overall a smooth and seamless experience, and for the price we paid for 4 days of rental, it's amazingly value for money.
About QEEQ:10.0/10
Simple and easy to use platform. No issues were experienced with my rental, would personally use it again.
Like: Efficient & friendly staff. Car very new. Dislike: Nothing
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Customer Service
I am very satisfied & happy with the services rendered. We were well taken care of and guided throug
Dislike: None!
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