Very smooth

Picked up and returned the car at London City Airport. Several rental companies are all together. The staff was very humorous, the process was quick, they confirmed identity, then found the QEEQ booking in the system. They showed the car condition report, and after confirming, I signed and paid a £300 deposit. Then they gave me the keys to pick up the car.

The order did not match the actual car, but the staff patiently helped me find a satisfactory one.

I went to a small place, and the car was right in the parking lot. Avis was excellent, the service was good too. I returned the car at 8 PM yesterday, and by 8 AM this morning, the £200 pre-authorization was canceled. Compared to back home, the car condition was excellent, and the service was great. Moreover, there were no random charges or unnecessary insurance add-ons. This might be because the local branch can't see the insurance I bought on QEEQ. I think QEEQ didn’t coordinate this well.

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

Very nice service although computer went down and the service staff should have jumped to another colleagues computer to finish the transaction as they were free.

Very easy to book and like the discount coupons.