Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them
Le véhicule était parfait nous avons été surclassé.
Car chez ACE on appel au moment ou le client est au guichet pour savoir si un véhicule est disponible.
Attente improbable au guichet, on essai de nous revendre une assurance alors qu'elle est deja prise sur le site, un scandal pour 160 euros de location avec assurance, on m'a demandé 95 euros en plus ou emprunte sur la CB pour la franchise.
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Customer Service
Relevant Reviews on ACE Bordeaux-Merignac Airport
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