Poor service when things do not go to plan

I was concerned upon arrrival and seeing Ace was at the same doubter as goldcar with just a tiny A4 sign as I had read so many poor reviews of glodcar, this meat I left with the hire car with some concerns regards what would happen when I returned it! The guy on the vonnter was very polite and did not push any additional insurances as I had expected, we had no issues with the car and return was smooth. I would just recommend that Ace distance themselves from the negative glodcar reputation if possible.

Easy booking and clear paperwork with simple easy to understand recommendations regards the additional excess waiver insurance provided.

j'ai loué la voiture chez ACE,comment savoir que Global car se substitue à ACE sauf par un petit panneau derrière le comptoir?Beaucoup d'attente au comptoir car le personnel tente de vous imposer une assurance à plus de 100€ malgré l'assurance souscrite lors de la réservation et devient très désagréable lorsqu'on lui oppose un refus:plus de 30' d'attente et une sérieuse prise de bec avec l'employé. Aéroport de BOD en travaux,guichets de location mal indiqués...Heureusement le personnel pour la livraison et la restitution du véhicule était très sympathique et opérationnel malgré l'affluence.

Correct.

It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

Counter staff very helpful and the colleague at the collection point was really helpful

Terrible organisation. Looks cheap on the face of it but then they bully you into taking additional cover when you arrive. Had already paid for extra insurance on time of booking and was told this wasn't sufficient and was useless and was then charged an additional 176 euros on top of the £80 i'd already paid in additional cover. Would never use this company again.