very good

The booked car model was not available at the store, but the replacement model was acceptable, although it required an additional rental fee.

Overall satisfied. The vehicle provided didn't have a recognizable brand, possibly a local UK brand. The trunk was large enough to fit four suitcases. However, the two rear doors couldn't be opened from the inside and required someone outside to open them, which was very inconvenient. We tried several times, and it wasn't due to the child lock, unsure of the reason.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

The car supposedly wasn’t ready when we arrived. He spent a long time trying to up sell us because we would have to wait another 45 minutes for them the fill the petrol tank? It was already 1hour after the booked time when we arrived. I said we’d wait rather than pay more. The car arrived 10 minutes later. It was a bit dirty.

Excellent service