easy

The initial process was good. However, after returning the car, there was an additional charge without any notification or written explanation. Directly charging the credit card like this is very unsafe. I suggest improving this.

Very satisfied

The vehicle was in great condition, and the pick-up and drop-off processes were very smooth. One small complaint: the staff were a bit too aggressive in pushing insurance and additional services, which made me a bit uncomfortable. Everything else was very good.

First, I thought picking up the car with my order would be easy. But at the counter, the staff tried to sell us various insurances. Since we couldn’t understand the language, it was a waste of time. They also suggested we upgrade to a bigger SUV for an extra $100 per day (we had someone nearby translate this for us). We refused, and then they offered the upgrade for $50 per day, which we also declined. In the end, refusing was the right decision because one SUV was enough for four of us. We followed the full-to-full fuel policy, but they still charged us $66. At that time, we couldn’t communicate and didn’t ask questions. After returning to our country, we found out it was for the fuel. Basically, we refueled the car and they still charged us for a full tank. This is really frustrating. If we didn’t return the car full, they should have communicated with us, but they just deducted the money directly.

internal cleaning of the vehicle could be improved

quick response!excellent !