Great app and rental service - EASY!!!

The service was generally fine, but the procedures were overly rigid, making some steps unnecessarily cumbersome. For instance, they required seeing the original Chinese driving license and the credit card must have the owner's name. The most unbelievable part was that they switched our car at the last moment because the boss suddenly needed it.

The store assistant noticed that we had 4 suitcases and thoughtfully upgraded us to an Outlander with a larger trunk. The car, a 2021 model, was in excellent condition and we had no issues throughout our trip. Additionally, being a hybrid, it was quite fuel-efficient. We were very satisfied with the car. The store assistant was of Indian descent and his English accent was a bit difficult for us at first. Thankfully, we met a kind lady who helped us translate everything, which made it possible to sort out the extra driver and full insurance. We hope others have the same good luck as we did.

Very good.

I've rented from this company several times. The counter is easy to find, the service is good, and they don't push insurance.

The only thing that is annoying is the rude front desk staff of thrifty. Being a frontline of a company, he should be courteous and accomodating.