Moverse con EasyRentCars es muy facil

The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.

Easyrentcars was great! Easy process on-line. No problems!

The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor

EasyRentCars makes it exactly that, easy to rent cars. Great service at a great price and no focus on pushing extras. Well done, excellent experience

Bonjour Le loueur a prétexté que notre carte bancaire (Mastercard World Élite), celle avec laquelle nous avons effectué la réservation et le paiement initial, n’était pas adaptée pour la franchise du véhicule. Il nous a demandé de payer 444,90€ pour lever la franchise sur l’ensemble de notre séjour. Cette anergie s’est appliquée à l’ensemble des personnes venues récupérer leur véhicule ce jour là. Nous avons été pris en hold-up et obligé de payer cette somme pour ne pas nous retrouver sans véhicule pendant notre séjour. La période étant de forte affluence il n’y avait pas d’autre véhicule de libre auprès de la concurrence. L’année précédente nous avions loué en passant par EuropCar sans avoir cette mésaventure. Nous comptons ouvrir une réclamation auprès de vos services pour nous plaindre de cette situation.

Very friendly staff, car was in a very good condition. Waiting time could have been a bit shorter but overall experience was good.

Easy to find the car, clear information of what is included and the price. I love the car price tracker.

The desk clerk at GoldCar/Rhodium was only intent on selling more insurance. He had no other interest. He repeatedly lied to me to try to influence me into buying the extra insurance, instead of explaining things in a clear manner or asking his colleagues for help if he did not know. Eventually he just left! His other colleague was more helpful in explaining the difference between the AXA/Easyrentcar insurance and the insurance they were trying to push on me.