The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.
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まったく問題無しだと思います。楽しい旅ができました
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