Pick up took quite a while as there were some international guests before us which did take some additional time.
Pricing was quite expensive, approximately 3x what we paid in July, however I am assuming that this is due to the time of the year.
“Cheaper than going direct and once we had the car no problems”
About Europcar:9.3/10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out
Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ:10.0/10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?
More staff on launceston, i waiting the staff about 30minutes. Nobody there before
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Customer Service
Overall very good
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