Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.
Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.
About QEEQ:10.0/10
Very easy to use. Wish service at Europcar was as easy
“je paie cher pour avoir un coffre grand mais on me donne une voiture avec petit coffre”
About Europcar:6.7/10
J'ai selectionné une categorie de vehicule type peugeot 3008 pour avoir un grand coffre et je me susi retrouvé avec une audi A3 qui n offre pas du tout les meme services.
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no recomendable
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