The service staff of the car rental company are excellent. Their service is very enthusiastic throughout the whole process, and they always have a smile on their face. Even for someone like me who doesn't know a single letter of the alphabet, I successfully rented and returned the car under their very patient guidance. It was a perfect experience.
First, when they gave me the car, it had scratches and a cracked headlight. Fortunately, I noticed and asked them to document it, but the staff didn’t seem to care about inspecting the vehicle carefully. Second, they only informed me that a collision would cost 8000 THB, and didn't mention other important details like no smoking in the car or no eating durians. It's a complete scam! Third, when I returned the car, they were much more thorough than when they gave it to me. The car was clean and had no odor. I smoke, but I always smoked outside the car, so some tiny ash particles might have fallen inside, which is unavoidable. They claimed the car had a smell and charged me 3210 THB for cleaning. Even calling QEEQ didn't resolve the issue. Traveling like this is really frustrating! I advise everyone to stay away from this rental company!
They were a bit late compared to the scheduled time, almost causing us to miss the car rental. Also, we rented the car at 9 PM and were asked to return it by 7 PM the next day.
“Dropoff at domestic terminal was cumbersome. Need to call to meet.”
About National:9.3/10
Pickup and dropoff was smooth.
About QEEQ:10.0/10
Good rate.
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