Great

Acceptable

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat). I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves. On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really

Counter staff were exceptionally polite and helpful.