Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!
The service from such a big company is poor, with a terrible attitude. They gave us the wrong car model without any apology throughout the process. Although it was eventually resolved, it delayed us by two hours and required three trips back and forth. We had to unload and reload the luggage, which was very inconvenient.
Exelente, tanto la atención del personal como la calidad del auto entregado.
About QEEQ:10.0/10
muy buena
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