The counter recommended an upgrade to an Alfa Romeo Giulia for an extra €9/day, which was very reasonable, but I declined.

Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.

It has taken over two and a half hours to pick up the car. Only 3person allowed in the office at once, queue wasn’t even long, but to queue outside in the heat for this long is something crazy.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

The car was presenting the maintenance service schedule delayed. It was showing that, at control pannel from vehicule, all the time during the trip..