The company name is Fox, initially we couldn't find Europcar. Once we knew it was Fox, everything was convenient, no extra sales pitches, all insurance was included, and car pickup and inspection were very easy.

John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why. In the end they were added on without further consultation.

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.