Great car hire!

I need to file a complaint about an employee named Zoe, who has short blonde hair. I encountered her at terminals 3 and 4 of Perth Airport when picking up my car, and her attitude throughout the whole process was terrible! Zoe initially pointed out an issue with my driver's license translation. I accepted it and found a solution, but Zoe told me I could only cancel the booking! Then, I called the customer service of the booking platform, who assisted me in communicating with Zoe and provided a final solution. Zoe was intentionally making things difficult for me the entire time! After spending extra money to print the documents she needed as per her request, she didn't even check them! When taking a photo of my ID, she didn’t include the documents I later added! From the moment I went to the counter to getting the car keys, she delayed me for about two hours! By the way, I have always had a good impression of Europcar, but Zoe ruined it. Her attitude has made me reluctant to choose Europcar again. Zoe indeed had a negative impact on Europcar’s customer loyalty! I hope other international travelers won't go through such an experience! I really hope Europcar takes my issue seriously!

Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.

Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it

as above - better understanding of other costs likely to be incurred

Yes. I was able to upgrade to an automatic Golf having accidentally booked a manual. I was happy to pay an extra $13 a day for that

Hadn’t used it before m, was happy with it. Straightforward.

Like: Free upgrade at no charge