The service attitude was satisfactory, no lines.

After a 24 hr flight (arriving from France) it was difficult & confusing trying to telephone Aerodrive for a shuttle only to be told to take a taxi, pay the taxi by credit card and then be reimbursed. Yes, I was able to do all that because my first language is English, but even for me after a long tiring flight it wasn’t easy. Then the taxi couldn’t find the address 338 King st on his GPS!!! I was later told it was because Aerodrive hadn’t paid the bill to the shuttle operator that there were no shuttles. Really?!? I feel that there should be shuttles in place without having to telephone for a shuttle to arrive and also not have to then get a taxi. However, finally after arriving at Aerodrive the staff were very friendly & helpful and the car excellent.

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Gave me the wrong car after making me wait for over an hour and miss a meeting. It broke down once and required a jumpstart costing $90 at 12am. Confirmed an extension to the booking one day, then rang me the next day to ask why I hadn’t brought the car back and insisted I return it until I explained I was already outside Sydney so suddenly it was okay??

Excellent/affordable car rental company in Sydney.