car was good
price was good
i came in late at night so picking up the car was a problems. The drop off point was further from the airport than I imagined
One of the Indian staff members did not seem very friendly. When I was picking up the car, I noticed a dent on the gas cap that was not listed on the inspection sheet. I asked him to come outside with me to check it, but he insisted it was impossible and refused to go. I then found another white colleague who came with me, and the Indian staff member even gave me a dirty look.
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
About QEEQ:8.0/10
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