Average price, average car, terrible return process!

Chris

United States

Reviewed: Fri, Oct 11, 2019

About FOX RENT A CAR: 5.3 /10

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.

About QEEQ: 10.0 /10

Compact | Nissan Versa Note 2 Doors or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sat, Nov 9, 2019

“Not worth the low prices, pay extra for quality and speed.”

About FOX RENT A CAR: 3.0 /10

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

J.Conklin

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Sep 10, 2019

“I have been renting cars and flying for years and I have NEVER experienced such poor service.”

About FOX RENT A CAR: 5.3 /10

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

T.Ruggie

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Aug 5, 2019

About FOX RENT A CAR: 8.7 /10

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

About QEEQ: 10.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jul 3, 2019

“Awful. Waited 2 hours to pickup the car and called in to customer service and was HUNG UP on. SHAME!”

About FOX RENT A CAR: 2.0 /10

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.