2.3 /10 Poor
Reviewed: Sunday, December 22, 2024
Worst customer service ever
Tried to extend twice(the night of being late and the next morning)
Dropped of the car and it was an extra $200!!!
Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could.
On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Vehicle was extremely dirty inside and out. Also, for pre-paid fuel option, would give customer's to refuel in case they did not use as much as gas as they thought they would. Everything else was great, thank you.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Car was filthy. Inside was ok. Outside looked like someone went mud running in it and hadn't washed it for months. Counter rep was very nice. Had to wait a while in line. Must have been a peak time.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!
Read More >3.7 /10 Poor
Reviewed: Sunday, December 22, 2024
Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The agent tried to get me to pay more for a car I didn't need.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
pretty sure i was double charged and this was the absolute worse customer service i’ve ever received
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Terrible drop off time. Almost missed the flight.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Ridiculously slow service from pickup at the airport to check in at the counter to waiting for the shuttle after drop off. Not worth whatever money I saved going through Easyrentcars.com
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
I'll never rent with Fox again!
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options.
THE GOOD:
-Price was right.
-Staff were easy to work with and friendly.
-They didn't have the car I had reserved, but they gave me an upgrade.
THE NOT SO GOOD:
-My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before.
-The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The car was okay. What I didn’t like was that they tried to sell me a toll package that I didn’t need. They said I would based on where I was traveling but I never crossed one toll. That is flat out lying in order to sell more and I don’t appreciate that sort of practice at all!
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
I have rented a few times with Fox. They always have a nice shuttle driver and the shuttle is always a short wait. I expect a line when I arrive because of the bargain pricing. I am prepared when I get in line with a credit card that accepts the normal sales tax, airport tax, extra driver fees, and the authorization hold charges. Be smart read the fine print and be ready with the right card and bring your insurance paperwork. I had no pressure for add ons ever. The cars were great. I always fill it up before drop off because I know every rental will charge 7$ a gallon if I dont. Get smart and Auto rental at Fox or anywhere will be fine.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The Fox had confusing signs directing you to return the car in the wrong location. Once it was determined where to return the car, there was no employees directing you on where rot park or leave the car. We had to wait for an employee to give direct us and complete the transaction.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Counter staff was very helpful.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
First car they gave me had a tire going flat. Car was not clean and dinged up. Took pictures as I was totally nervous I would get charged for it. No air on shuttle, shuttle was slow in arriving, service was slow. I will not book with them again.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fox rent higher management was good compared to regular staff
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!
Read More >3 /10 Poor
Reviewed: Sunday, December 22, 2024
I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Car had 50 k miles on it....old
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
Read More >4.7 /10 Average
Reviewed: Sunday, December 22, 2024
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We had an excellent service at the Car rental/ pick up in Denver.
Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was not full tank, everything else was okay
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The wait at the counter was over an hour. Many people were frustrated at the length we had to wait to get our car.
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