30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.
Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!
About QEEQ:10.0/10
Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….
“dishonest,poor services, charged me $200 more than it supposed to be without my authorization, bad”
About FOX RENT A CAR:6.3/10
The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.
Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!
About QEEQ:10.0/10
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