I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.
Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...
We arrived at the AVIS store at Milan Malpensa International Airport around noon local time. The AVIS store was already quite busy with many customers. When it was our turn, the staff member initially seemed satisfactory, but her attitude changed dramatically after she learned we were not purchasing additional insurance. She started to mess with us by switching the car keys we had originally received for another set. Only after we reached the parking lot did we realize that the second set of keys was for a 5-seat car, whereas we had booked a 7-seat car. We returned to the store to raise our objection, but while she saw us waiting behind her current customer, she proceeded to serve the next customer instead of addressing our issue immediately. Eventually, we found what we assumed to be the store supervisor and explained our situation to him. This supervisor, upon seeing our order and the car keys, understood immediately and asked the staff member to rectify the issue. Although we did finally receive the keys to a 7-seat car, the staff member was notably slow and dissatisfied (even though we didn't understand Italian, dissatisfaction needs no translation). She even had to step out to get the keys (was that really necessary?). We had to approach the supervisor multiple times to inquire and understand the situation. Ultimately, the whole process delayed our car pickup by at least an hour and a half.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS in Italy
Clare Catharine
-
-
-
-
View more >Marcia McCarthy
-
-
-
-
View more >Mavis Eveline
-
-
-
-
View more >Veromca Juliet
-
-
-
-
View more >Gene Bell
-
-
-
-
View more >