Book, collect, return....simple as

The license plate wasn't registered when I picked up the car, and I was charged for an additional two days after returning the car. The issue was resolved later through email communication.

Satisfied

1. Extra insurance was pushed when picking up the car. They said we needed to buy liability insurance for $16 per day. For safety reasons, we added it, but later felt it was unnecessary. 2. They asked us to return the car with an empty tank and charged us over $50, claiming that fuel in NY is expensive. This seemed off since returning with a full tank typically costs around $40. 3. The hotline response was extremely slow. 4. Unhappy with the vehicle: We booked a Grand Cherokee but were given a Buick mid-size SUV. A full-size SUV like the Ford Explorer would have been more appropriate. 5. On the third day, it showed that the oil level was low. 6. On the seventh day, the left rear tire pressure dropped to 15. Contacted the hotline, talked for at least half an hour, they said they'd arrange for a nearby service to replace the car, but we received no follow-up. We ended up changing the spare tire ourselves and spent $20 to check and fix the tire at a gas station. In summary, I've driven in the US three times, and also in Australia, New Zealand, and the UK, and this was the worst service I've experienced.

The service was attentive and enthusiastic. The return process was simple and convenient. The car was relatively new and trustworthy.

Like: We picked up the car quickly, it was practically brand new and drove well. Drop off was simple and easy.