The staff was very patient. They had a slight accent, but communication was largely fine.

Good

They recommended I buy full insurance, but since I had already purchased full insurance on Zuzuche, I didn't buy it. However, I needed to provide a deposit of over 900 euros. I tried three different foreign currency cards (magstripe), but none of them worked. They required a foreign currency card with a chip in my name; other people's cards wouldn't work, even though one of my companions had a chipped card. The staff said if I paid 50 euros (for 2 days) for their full insurance, they would waive the deposit requirement. Reluctantly, I paid the 50 euros. The same issue with magstripe cards happened again at the car rental company at Athens airport (a different company). This time, we used my companion's card to pay the deposit and successfully picked up the car.

Infuriating, very poor service from Europeans. It was around eight or nine at night, and they picked us up to the store, pretending they didn't know I had already paid in full and asked me to pay again. After insisting I had already paid, they reluctantly accepted but started finding fault. First, they said the deposit must be charged to the credit card of the booking driver, which must be a chip card, not a magnetic stripe, and not a UnionPay card. Unfortunately, the booking driver's cards were not chip cards, and they refused to even try. They also wouldn't accept cash. I had a card that met all their requirements and asked if it would work; they said it would require adding an additional driver, charging 50 euros more, and they wouldn't cancel the original order to make me the primary driver. I kept explaining that I wouldn't be driving and it was just my credit card, but they insisted that because the credit card was under a different name, an additional driver fee was necessary. Either we leave and forfeit the money, or pay the 50 euros. We had no choice but to pay. Then, when they heard we were taking the car to Zakynthos, they scared us into purchasing an additional 15-euro insurance policy, claiming the existing insurance only covered Cephalonia. Initially, I thought they were just strict, but later a Chinese girl who booked through another website and didn't prepay was allowed to rent a car with only a Chinese license. They even told her it was considered driving without a license but to call them if police were involved. To summarize: 1. This company is terrible, and rental platforms should better understand these coercive practices and credit card requirements. Their high rating is very unreasonable. 2. Don't assume all Europeans have high moral standards. Some can be very deceitful. 3. Never prepay. If you haven't paid, you have options. Once you've paid, you're at their mercy. Car rental in Europe is very developed and there are many choices. Also, instead of a VW, we got an old Nissan. When asked why, they rudely insisted it was the only car available.

Pick up point was visible from the airport terminal and a short walk but only with hand luggage only. Staff in attendance were courteous and professional. There was no hard sell during the paper work process. The scratches and dents I spotted on the car were recorded and no new issues identifed when i returned the car. All in all, a very good level of service.

Good choice of car rental suppliers with a range of prices. Booking was straightforward although i did miss the spot where i should have added the flight details.