Friendly, efficient, good value car hire in Vancouver.
S.Barnett
Canada
Reviewed: Mon, Sep 9, 2019
About Trust Auto Group:9.3/10
Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.
About QEEQ:10.0/10
Easy to use, best value compared to other hire cars from airport.
“Not worth the hassle. Very poor service with beat up cars.”
About Trust Auto Group:4.0/10
No. I had to wait over an hour for pick up, which no one showed up so I had to get a taxi. Upon arrival, they did not provide the car I booked, but gave me a car that had 2 cracks in the windshield, no air conditioning and scratches in various locations. Also, a different language was spoken in front of me with other staff members, not professional at all. This was by far the worst experience renting a car. I am requesting for a full refund.
About QEEQ:10.0/10
Platform was fine.
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Friendly, efficient, good value car hire in Vancouver.
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