Great car with lacklustre customer service

Provide customer service training for your staff, they were terrible! I will never rent from Advantage again!

Like: It was a pleasant experience and would rent with them again. Also convenient location.
Dislike: Nothing really.

Like: I like their professionalism
Dislike: I had a right tire blow out on the free way which caused a destruction of the tire and wheel. There concern was the care of my safety and gave me another car showing their care and professionalism.

Like: Got upgraded to a better car as they didn't have the one I booked back in yet.
Dislike: They like to hard sell, even after telling them that I had insurance & liability coverage through my travel insurance they kept trying to sell it and a bunch of other add-ons that weren't needed, got the impression that the clerk was upset with me when I didn't take any of the add ons.

Like: Car was clean, great mpg (26mpg), everything worked (even in torrential downpours).. return was quick and easy! Would definitely rent here again!
Dislike: Even though car was completely pre-paid it seemed excessively long to get all documentation ready.. long wait in line and then long paper process- over an hour in all!!